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The Bonnet Shop FAQs

Welcome to The Bonnet Shop, where all of your bonnet dreams come true!

Who are we? 
We are a team of seamstresses dedicated to delivering the highest quality custom made satin bonnets with the fastest turn around time in the 
industry! With us, quality is never compromised for delivery time.
What kinds of satin bonnets can you make?
We can make satin lined bonnets from ANY FABRIC! If you want a Mickey Mouse satin lined bonnet, we can create it. If you want a John Deere 
themed satin bonnet, we can create that as well! We work with you to obtain the fabric of your choice, and we carefully handcraft your bonnet to produce absolutely amazing creations.
What is your turnaround time?
For small orders of 5 bonnets and below, so long your desired fabric is in stock, we can ship your order same to next day. Embroidered, monogrammed,
and other personalized services will require an additional turnaround time of at least 24-48 hours.
Where are you located?
We are based out of New Bern, NC.
Do you offer rush shipping?
Absolutely! During checkout, you will have access to a multitude of shipping options to meet your delivery needs.
What themed fabrics do you have access to?
We have several fabric stores within a 15 mile radius. We can almost guarantee that we can get our hands on something that you'll love. Shoot us a message, and let's get started on your custom satin bonnet! We promise to reply fast.
Are your bonnets official licensed products?
All The Bonnet Shop's satin lined bonnets are unofficial non-licensed products. When you purchase The Bonnet's Shop's bonnets, you are solely reimbursing us for purchasing your fabric, and for our time/labor in handcrafting your custom bonnet.
I saw a fabric online that I want you to use to make a satin bonnet for me. Is this possible? 
Absolutely! Contact us so that we can work with you to get your desired fabric to us in the most cost effective and timely method possible.
Can you make baby satin bonnets?
Of course we can, and those are our most favorite pieces to create! Check out our photo gallery to see some of the custom children's bonnets that we have created!
Do you accept returns or exchanges?
Due to the requirements of each satin bonnet, we only accept returns if your bonnet is delivered faulty or not as you requested. If your bonnet arrives in faulty condition, please contact us, and we will make arrangements for you to return your bonnet to us, and we will promptly refund your money upon receiving your returned item(s). 
Unfortuantely, we cannot offer exchanges as fabric availability changes daily, and most of our bonnets are custom pieces.
I have another question not answered here. How can I contact you?
The best and quickest way to get in contact with us is via the Contact Us form on our website or Our Customer Service Department responds extremely fast. If you would like for us to call you, please include your phone number in your contact request.